Health Benefits Trends of 2023

If there’s any silver lining to the pandemic, it has to be the modernization of benefit plans that occurred over the past three years. COVID-19 pushed an industry that was slowly digitizing to move quickly to meet the rapidly evolving needs of its employers and plan members. Suddenly, virtual care, which had been lagging in terms of adoption, has become top of mind, with virtual offerings replacing or complementing many in-person services. The bar has been raised and benefits plans are evolving to meet these new expectations.